第一次跟客户电话，要怎么沟通比较好？

搬砖一把手 2年前外贸业务 209

之前一直邮件跟进一个客户，没怎么回，约了时间电话聊，有点紧张，不知道怎么聊？请前辈们指教

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37liu

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电话沟通常用话术奉上，take easy.

介绍自己:

Hi, my name is Jennie.

Hello, it's Jennie from ABC company.

Hello, this is Jennie calling from ABC company

说明目的:

I'm calling about/to

转接:

I would like to speak to Mr John, please.

Could i speak to Mr John in purchasing, please? Could you put me through to MrJohn, please? Could you transfer me to Mr John, please?

Can you direct me to the right person to talk to about this?

Could you connect me with someone in the accounting department? May i speak to someone in the purchasing department, please? Is it possible to speak to purchasing manager, please?确认对方身份: Is thatAnna?

who am I speaking to, please?

询问是否方便:

Is this a good time to talk?

Have you got 5 minutes to chat? Am i catching you at bad time?

Would you have a few minutes to speak?

没听清:

I'sorry, i didn't catch that. Could you say that one more time? Sorry, it cut out. Could you repeat that?

Sorry,the connection is really bad. I can't hear you. Sorry, your voice is very quiet. Could you speak up? Would you mind speaking slowly for me please? Could you spell that out for me, please?

Sorry to interrupt but before you continue, can i clarify what you said?

确认内容:

Did you say that? Is that right?

Was that M for Monday or N for November?

结束通话:

Thank you very much foryourtime/help.I really appreciate it. I will keep you informed

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