长假后,如何邮件跟进客户?

做好客户分类,针对性发送邮件跟进因为每个客户情况和现状不同,所以他的关注点也不相同,我们一定要做好客户分析和归类,然后发送复工邮件。大致可以分为以下四类作为参考:
1.给已经下单的客户

Dear xxx,
Thanks so much for your understanding about our National Holiday.
 
We have officially returned to full work schedule, kindly note that your order is already in the production line and is being processed. It is most likely shipped out on xxx, xxx,2022.
 
If you have any questions for it, please do not hesitate to contact. At the same time, we'll keep you posted the progresses on the order.
 
Best wishes!
亲爱的xxx,
非常感谢您对我们国庆节的理解。
我们已正式恢复完整的工作日程,请注意您的订单已经在生产线上并且正在处理中。它最有可能在2022年*月*日发货。
如果您对此有任何疑问,请随时联系。同时,我们会及时向您发布订单进度。
最好的祝愿!
2.给已经谈得不错就差付款的客户

Dear xxx,
 
Hope you everything goes well.
 
We just returned back to work today, after a long break. Many Thanks for your understanding and patience, we wish you much fortune.
 
As we resumed 100% capacity, it's perfect timing to move forward with our previous discussion on xx(订单或者产品的信息). We forsee a significant increase in orders for the next weeks, and it'll be great to put your order in priority and fulfill it without delays.
 
For your review, below is the detail of the order we previously discussed, and the payment info.
xxxxxx
 
Waiting for your reply.
亲爱的xxx,
希望你一切顺利。
我们今天刚回到工作岗位,休息了很长时间。非常感谢您的理解和耐心,祝您好运。
随着我们100%恢复产能,现在是推进我们之前关于xx(订单或产品信息)的讨论的最佳时机。我们预计接下来几周的订单将大幅增加,因此您最好优先处理订单并不拖延地完成订单。
以下是我们之前讨论过的订单的详细信息以及付款信息,供您查看。
xxxxxx
等待你的回复。
3.给询过价的客户

Hi xxx,
 
Hope this email finds you well.
 
We get back to work officially from National Holiday. This is a gentle follow-up on the proposal I sent earlier. Do you have any questions?
 
In any case, I am attaching here with the file again and waiting for your feedback.
 
Best wishes!
嗨,xxx
希望这封邮件能找到你。
我们已经结束国庆假期,正式复工了。温馨提醒下,之前发给你的方案,你是否有任何疑问呢?
这边重新附上报价,期待你的反馈。
最好的祝愿!
4.给潜在的新客户

Hi xxx,
Hope all is well with you. 
 
We got to know that you are in the market for xxx. I've attached our product list for you to check out.
 
I remain available to discuss further on Zoom or WhatsApp +86 xxxxxxxxx.
 
Best wishes!
嗨,xxx
祝安好。
得知你们是做xxx产品,随附我们的产品清单或产品价目表。
若需要任何进一步的讨论,我们可以zoom会议或者WhatsApp +86 xxxxxxxxx沟通。
最好的祝福!
特别提醒

注意,在给客户写复工邮件时,最好不要把“复工”翻成“start working”,会显得死板生硬,因为它仅仅描述“开始工作”这样一个动作。

可以用kick off、get back to work、resume work、return to work来形容复工,也可以用resume operation、resume production表达复产。

为了帮助更快速地进入工作状态,在此奉上长假复工必备指南。

祝工作顺利,事半功倍!

版权声明:外贸小哥 发表于 2022年12月13日 pm9:29。
转载请注明:长假后,如何邮件跟进客户? | 外贸人工具网

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